Refund Policy

At Annavi, each candle is hand poured with care. Because our products are handmade and personal in nature, we have the following refund policy in place.

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All Sales Are Final

Due to the nature of candles and home fragrance products, all sales are final. We do not accept returns or exchanges once an order has been delivered or picked up.

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Damaged or Defective Items

If your candle arrives damaged or defective, please contact us within 48 hours of delivery or pickup.

To help us assist you, please provide:

• Your order number

• Clear photos of the damaged item and packaging

Once reviewed, we will offer a replacement or store credit, at our discretion.

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Shipping Issues

We are not responsible for delays caused by shipping carriers or issues related to incorrect or incomplete shipping information provided by the customer.

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Local Delivery & Pickup

For local deliveries and pickups, all items are considered final sale once delivered or collected. Please inspect your order at the time of receipt.

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Cancellations

Orders may only be canceled within [2 hours] of purchase. Once production has begun, cancellations are not permitted.

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Contact Us

If you have any questions about this Refund Policy, please contact us:

Business Name: Annavi
Email: annavicandleco.us@gmail.com
Location: Maryland, USA