Shipping Policy

At Annavi, we take care in preparing and shipping each candle to ensure it arrives safely and beautifully.

Order Processing

All orders are processed within [2-3 business days or sooner] after payment is received. Please note that processing time does not include shipping transit time. During high-volume periods or promotions, processing times may vary.

Shipping Methods

We calculate shipping rates using a trusted third-party shipping provider that offers the most affordable and reliable shipping options available. Shipping costs are calculated at checkout based on your location and order size.

Once your order ships, you will receive a confirmation email with tracking information, if available.

Local Delivery

We are happy to offer local delivery for customers in select areas.

Local delivery is available for an additional fee
Delivery areas and fees will be displayed at checkout or communicated prior to delivery
Local deliveries are typically completed within [same day or 1-2 business days] after order confirmation

If you are unsure whether your address qualifies for local delivery, please contact us before placing your order.

Shipping Restrictions

Currently, we ship within the United States only. We do not ship internationally at this time.

Damages & Issues

Please inspect your order upon arrival. If your candle arrives damaged or defective, contact us within [5 days] of delivery with photos of the item and packaging so we can assist you promptly.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.